This section of my website contains a general troubleshooting area for computers.  If a problem occurs with your computer, you may not need to pay for telephone support or for an engineer to come round.  Instead, there are other options available to you.

Firstly, if you are using Windows XP or Windows ME and there is a software problem with your computer, for example your settings have been changed, or you are getting crashes or error messages you didn't get before, you can sometimes fix the problem by doing a system restore.

All you need to do is as follows;

1. Click "Start".
2. Click "Programs" if you are using Windows ME or "All Programs" if you are using Windows XP.
3. Click "Accessories", then "System Tools", then "System Restore".
4. Click "Restore my computer to an earlier time", then click "Next".
5. Now you need to click a date and time before the problem started occurring to restore your computers settings to this date and time.  You do this by clicking a date in bold on the calendar on the left, and then a time in the list on the right.
6. You can then click "Next" and begin the restore procedure.  Make sure you follow the instructions on the screen.  If the system restore doesn't fix your problem then you can undo your restore by opening the system restore program again, or you can choose another system restore date and time and try again.

If you don't have a software problem, or if system restore doesn't fix your problem, then there are internet chat sites called forums where you can describe your problem and people will then try to help you fix it.  The one I use can be found here.  I post on there under the username "wasc".  All you need to do is sign up and then post your question in the relevant section.   You can also feel free to email me and ask for assistance.  My email address can be found by clicking the envelope icon in the bottom right corner of this webpage.